Business-to-business and business-to-consumer services include: business development channel marketing customer satisfaction analysis direct + interactive marketing programs employee communications information design and delivery knowledge management (process/product documentation) marketing communications planning, content and design marketing + brand strategy and management market management (segmentation, product marketing) market research and analysis, including competitive scans product ideation + development public relations and outreach strategic planning web content development + application + usability

market management mission + vision messaging + branding market research + segmentation competitive + environmental scans advertising + promotions collateral press releases trade shows + events process + workflow analysis websites, e-newsletters, weblogs education + outreach case studies, technical briefs, fact sheets, presentations, proposals, white papers & position papers